Support Center

Welcome to the Yalla Lebnen Support Center. We're committed to providing you with the best possible experience using our Lebanese business directory app. Find answers to common questions below or contact us directly for personalized assistance.

Frequently Asked Questions

Getting Started

Q: How do I download the Yalla Lebnen app?

A: You can download our app from the Google Play Store for Android devices or the Apple App Store for iOS devices. Use the links on our homepage or visit your device's app store and search for "Yalla Lebnen".

Q: Do I need to create an account to use the app?

A: While you can browse businesses without an account, creating one allows you to write reviews, save favorites, and get personalized recommendations.

Using the App

Q: How do I search for businesses?

A: Use the search bar at the top of the app to look for specific businesses, categories, or services. You can also browse by location or category.

Q: How accurate is the business information?

A: We work hard to maintain accurate business information, but details can change. If you notice incorrect information, please let us know so we can update it.

Q: Can I write reviews for businesses?

A: Yes! We encourage honest reviews from customers who have actually visited or used the business. Your reviews help other users make informed decisions.

For Business Owners

Q: How can I add my business to Yalla Lebnen?

A: Contact us at yallalebnenapp@gmail.com with your business details, and we'll help you get listed on our platform.

Q: Can I update my business information?

A: Yes, business owners can claim and update their listings. Contact our support team to verify your business ownership and gain access to management tools.

Q: How do I respond to customer reviews?

A: Verified business owners can respond to reviews through our business dashboard. This helps you engage with customers and address any concerns.

Technical Support

Common Issues

App won't load or crashes:

• Make sure you have the latest version of the app installed
• Restart your device
• Check your internet connection
• Clear the app cache (Android) or reinstall the app

Location services not working:

• Enable location permissions for the Yalla Lebnen app in your device settings
• Make sure GPS is turned on
• Try refreshing your location in the app

Can't sign in to my account:

• Check that you're using the correct email and password
• Try resetting your password
• Make sure your internet connection is stable

Contact Us

If you can't find the answer to your question here, we're happy to help! Contact us through any of the following methods:

Community Guidelines

To maintain a positive experience for all users, please follow our community guidelines:

• Be respectful and honest in your reviews
• Only review businesses you have actually visited
• Keep reviews relevant and helpful
• Report inappropriate content or behavior
• Respect the privacy of others

Report Issues

If you encounter any of the following issues, please report them to us immediately:

• Inappropriate or offensive content
• Fake or misleading reviews
• Business information that needs updating
• Technical problems or bugs
• Spam or promotional content in reviews

Send reports to: yallalebnenapp@gmail.com

App Updates

We regularly update the Yalla Lebnen app to improve your experience and add new features. Make sure to:

• Enable automatic updates in your app store settings
• Check for updates regularly if you have automatic updates disabled
• Read our update notes to learn about new features